Quantum Health
  • - Care Coordination
  • Columbus, OH, USA
  • Full Time

Job Title: Patient Service Representative

 

Business Unit: Member Engagement

Reports to: Pod Manager

 

Quantum Health has been recognized as one of the Best Places to Work, both in Columbus and nationally.  Our mission is to deliver outstanding service to our clients by helping our members understand & control their healthcare journey.  Quantum's unique culture, focused on taking care of our employees first, allows us to deliver on that commitment in a fast-growing and innovative environment. 

Description:

Do you have a passion for working with & helping others?  Our Patient Service Representatives (PSRs) have the opportunity to make a difference in people's lives every day, while working in a collaborative, employee-centered environment focused on caring for our members.  We are looking for empathetic, energetic, smart & service-minded healthcare warriors to join our team. 

As a PSR, you are the first point of contact for our members and their healthcare providers.  Whether answering a seemingly simple question, or unraveling a complicated billing issue, the primary role of the PSR is to serve as an advocate for our members.  By working directly with members, as well as providers, caregivers and other vendors on the member's behalf, we take the confusion out of the complex healthcare system.

Roles and Tasks:

  • Provide exceptional customer service through inbound & outbound calls with our members, their providers, and other vendors, regarding everything from benefits coverage to claims and billing issues
  • Coordinate care by working directly with patients, providers, claims payers, pharmacies, and any other parties relevant to the healthcare of the patient
  • Ask probing questions to identify and escalate issues relevant to a member's healthcare journey
  • Advocate for our members through education regarding their health plan and available benefits, and connecting the needed resources or parties to support & streamline their healthcare journey
  • Utilize Quantum Health's systems and technology to accurately document all member & provider contacts related to patient care
  • Participate in Quantum Health's innovative business growth projects as needed

Skills and Qualifications:

  • Bachelor's degree or some college preferred; high school diploma or equivalent required
  • Strong desire to help others; empathetic and caring attitude
  • Attentive & curious, with the ability to be a focused listener
  • Ability to think critically & solve complex problems when time is of the essence
  • Proven ability to work both independently, and collaboratively as an effective team member
  • Full-time position requiring successful completion of 7-week training program
    • Hours during 7-week training program: Monday – Friday from 9:00 AM – 6:00 PM.
    • Once training is completed, schedules are normally assigned within the hours of 10:00 AM –8:00 PM Monday – Friday.  Our operating hours are 8:30 am – 10:00 pm.
  • Proficient in using MS Office, specifically Microsoft Word and Excel
  • All job offers are contingent on successful completion of a background check

 

 

                          

 

 

Join Quantum Health's culture, which rewards hard work while having fun! Benefits include:

  • Earn up to 120 hours (15 days) of Paid Time Off (PTO) in your first year
  • Medical/dental/vision insurance
  • 401(k)
  • On-site amenities including fitness facility, ping pong tables, and serenity rooms
  • Ticket giveaways, volunteering in the community & the opportunity to participate in charitable events and activities
  • Casual dress environment
  • Free beverages, snacks, and ALWAYS fresh-popped popcorn.

Want to join our award winning culture?  Apply today at http://www.quantum-health.com/careers





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