Quantum Health
  • - Clinical Services
  • Columbus, OH, USA
  • Full Time

Job Title: Health & Wellness Coach

Business Unit: Clinical Services

Reports to: Sr. Manager, Lifestyle Coaching

Quantum Health is one of the Best Places to Work in Columbus and the USA. We are passionate in our mission to deliver outstanding service to our members by helping them control their health care journey. We are looking for a fun, caring person to join us as a Health & Wellness Coach.

Description:

Quantum Health's Health & Wellness Coach is responsible for conducting telephonic health coaching sessions with eligible participants.  The primary function of this position is to engage the eligible participant to create and maintain a culture of health in their personal lives.  Our Health & Wellness Coach will be responsible for developing a collaborative health coaching relationship with participants.  They will also be accountable for assisting the participant through the process of actively working towards better health by providing support, encouragement, and education. Using motivational interviewing, behavior change theories and your wellness background, you will be responsible for engaging and assisting participants on their journey to better health.

Roles and Tasks:

  • The Health & Wellness Coach will participate in outreach to participants that are eligible for program enrollment and will provide necessary health coaching to reduce or eliminate high-risk behaviors.
  • Keep abreast of industry changes and comply with licensing requirements; maintains knowledge of specialty and ancillary wellness programs
  • Provide coaching related to the following topics: nutrition, exercise, sleep, stress, maternity and tobacco cessation.
  • Assess health, environment, nutrition, and behavioral areas of concerns using a variety of assessments.
  • In response to assessments, coach and problem solve with member to identify and address specific goal(s) to support health and behavior change.
  • Apply motivational interviewing technique when engaging with members telephonically
  • In addition, provide appropriate interventions to optimize health and well-being. Interventions may include education, the coordination of community based support services, national resource; Integration with Quantum Health's Personal Care Guide Program and other Care Coordination teams.
  • Collaborate with other members of the Quantum Health Care Coordination team to include; Disease Management, Care Coordination and Health Improvement Teams.
  • To better serve members and take the confusion out of healthcare, the Health and Wellness Coach will be cross trained in the Patient Service Representative (PSR) role to ensure consistent experience and member care, and perform the PSR role based upon business needs.
  • May contribute to the success of the coaching program through efforts such as becoming a SME, content developer or group facilitator
  • Health Coaching duties include areas such as:
    • Using electronic coaching record (ECR) and HMS systems, documents member goals, member reported data, behavioral outcomes, and administrative details of active and non-active cases.
    • Gathering detailed and accurate information on assigned members and enters data into electronic systems and communication logs.
    • Creates and sustains a supportive member-focused environment for behavior change
    • Using evidence based coaching skills, works with members to set health related goals and develop and implement effective strategies to reach those goals
    • Assures all member referrals are completed on a timely basis and documented according to client procedure.
    • Manages time to ensure that appointments are kept and appropriate follow-up is done in a timely manner
  • Develop and distribute health education materials to identified employees and family members
  • Develop customized coaching plan for program participants including goals and plan of action
  • Coordinate Care with other health-related vendors for optimal patient care

Skills and Qualifications:

  • Bachelor's degree in a health-related field (e.g. Wellness, Exercise Physiology, Public Health, Health Science, Nutrition, or Health Promotion) required.
  • Knowledge about current health issues and behavior-change strategies
  • Ability to manage multiple members with different employer coaching structures and benefit plans
  • Achieve or maintain Role-related certifications (e.g. health education, Certified Health Education Specialist, health coaching, nutrition,)
  •  Must have some experience in telephonic health coaching or related role
  •  Excellent oral, written, and presentation skills
  •  Exceptional customer focus
  • Demonstrated ability to work with diverse populations and cultural backgrounds
  • Demonstrated ability to engage high risk individuals and personally care about helping all members
  • Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
  • Resourcefulness – an ability to figure things out creatively with appropriate and creative use of resources
  • Willing to accept flexibility in weekday working hours (will involve some early/later weekday hours)
  • Bilingual (Spanish/English) is helpful, not required.
  • Demonstrated accuracy and productivity in a changing environment with constant interruptions.
  • All job offers are contingent on successful completion of a background and reference check

Join our Quantum culture which rewards hard work while having fun! 

Benefits include:

  • Earn up to 120 hours (15 days) of Paid Time off each year
  • Medical/dental/vision insurance including domestic partner benefits
  • 401(k)
  • On-site amenities include fitness facility, pool table, serenity room
  • We offer a casual dress environment
  • Free beverages, snacks and ALWAYS fresh-popped popcorn

Want to join our winning culture?  Then apply today at http://www.quantum-health.com/careers/




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Quantum Health

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