Quantum Health
  • - Information Services
  • OH, USA
  • Full Time

Job Title: Voice Engineer
Business Unit: Information Technology

Reports to: Manager, Infrastructure


Quantum Health is one of the Best Places to Work in Columbus and the USA. We are passionate in our mission to deliver outstanding service to our customers by helping navigate the health-care system. We are looking for an enthusiastic, caring person to join us as a Voice Engineer.


Description:

The Voice Engineer will be part of a team responsible for designing, implementing and maintaining a highly available production voice solution supporting real-time business critical applications


Roles and Tasks:

The ideal candidate will have a strong passion for technology, be an excellent problem solver, and be eager and willing to learn. This candidate must be able to be productive in a fast paced environment and work with minimal supervision.

  • Evaluate and implement new technologies solving complex business requirements
  • Deliver a highly available and stable environment supporting business needs
  • Plan, design, implement, and support configuration changes and software upgrades
  • Proactively monitor the environment devices and resources
  • Resolve in a timely manner and perform root cause analysis of service impacting events
  • Provide technical leadership and act as mentor to fellow team members
  • Act as escalation point for issues from Service Desk team
  • Maintain environment documentation
  • Plan and execute disaster recovery exercises
  • Establish and manage vendor relationships
  • Manage licensing and support contracts
  • Implementation of service impacting changes during off hour maintenance windows
  • Provide 24x7 on-call support for production related issues
  • Perform any other reasonable duties deemed necessary by management


Skills and Qualifications:

  • Industry certifications:
    • Must have current CCNA level certification (CCNP preferred)
    • CCNA-Voice or higher preferred
  • Ability to plan, design, implement and support end to end voice solutions
  • Ability to follow a change management process
  • Excellent communication and documentation skills
  • 5+ years designing and implementing IVR's, AA's, and queues
  • 2+ implementing and maintaining PSTN access (SIP)
  • 5+ years maintaining server and service monitoring and alerting
  • Experience upgrading and managing PBX and Call Center services (CUCM, Zeacom, VPI)
  • 5+ years Windows Server 2008/2012
  • 5+ years Cisco Unified Communications Manager (CUCM)
  • Understanding of VMware preferred
  • Ability to work effectively in a team environment while being self-motivated and independent
  • Positive attitude and ability to be a technical mentor to others
  • Experience working in an Agile environment preferred
  • Bachelor's Degree in Computer Science, Mathematics, of Information Systems preferred


Join our Quantum culture which rewards hard work while having fun!

Benefits include:


• Earn up to 120 hours (15 days) of Paid Time off each year
• Medical/dental/vision insurance including domestic partner benefits
• 401(k); we match up to 4%
• On-site amenities include fitness facility, pool table, serenity room
• We offer a casual dress environment
• Free beverages, snacks and ALWAYS fresh-popped popcorn


Want to join our award winning culture? Apply today at http://www.quantum-health.com/Careers

Quantum Health is an Equal Opportunity Employer.

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