Quantum Health
  • - Care Coordination
  • Columbus, OH, USA
  • Full Time

Job Title: Bilingual (Spanish) Patient Services Representative

Business Unit: Care Coordination

Reports to: POD Manager

Quantum Health is one of the Best Places to Work in Columbus and the USA. We are passionate in our mission to deliver outstanding service to our customers by helping them control their healthcare journey. As we continue to grow and deliver on our mission, we are always looking for enthusiastic, caring people to join us as Bilingual (Spanish) Patient Services Representatives. Classes beginning in October.


As a Spanish Speaking Patient Services Representative, you will be taking inquiries both in English (70%) and Spanish (30%) in regards to healthcare related questions. Patient Services Representative (PSRs), are the first point of contact for patients, providers, and office staff who utilize Quantum Health's coordinated healthcare system.  The main role of the PSR position is to serve as an advocate to both our members and providers through answering any inquiries they may have, as well as educating and guiding members through the complicated healthcare process.  PSRs will not only be taking inbound calls, but also following up via phone and email with members, completing research, solving problems, and contacting all relevant parties for members.

Roles and Tasks:

  • Provide exceptional customer service through taking inbound/outbound calls as well as internet inquiries from members, providers, office staff, and other representatives in regards to benefits, eligibilities, claims, provider lookups and the healthcare process.

  • Utilizing Quantum Health's systems and technology to accurately document and assist all contacts related to patient care.

  • Coordinating activities between patients, providers, Third Party Administrators (TPAs), Pharmacy Benefit Management (PBMs), and any other parties relevant to the healthcare to the patient.

  • Being the advocate to our members and patients, assisting them to understand their healthcare process and applicable benefits.

  • Identify and escalate issues of relevance to member's healthcare journey to help resolve issues.

  • Participate in Quantum Health's business growth projects as needed.

Skills and Qualifications:

  • Full-time position requires successful completion, via testing, of 6-7 weeks of training Monday – Friday from 9:00 AM – 6:00 PM.  Once completed, shifts assigned within the hours of 10:00 AM – 10:00 PM from Monday – Friday as business needs dictate.

  • High school diploma or equivalent

  • Fluency in both English and Spanish

  • Proficient in using MS Office, specifically Microsoft Word and Excel.

  • Adaptable with a desire to learn and acquire new skills.

  • Ability to type and answer emails in a timely manner

  • Strong desire to help others and caring attitude

  • Attentive and good listener

  • Strong customer service skills

  • Ability to function as a team member within one's own group

  • Ability to work independently without close supervision

  • Able to remain in one set location for long periods of time

  • All job offers are contingent on successful completion of a background check


Join Quantum Health's culture, which rewards hard work while having fun! Benefits include:

  • Earning up to 120 hours (15 days) of Paid Time Off(PTO) each year

  • Medical/dental/vision insurance

  • 401(k)

  • On-site amenities including fitness facility, pool table, and serenity rooms

  • Casual dress environment

  • Free beverages, snacks, and ALWAYS fresh-popped popcorn.

Updated: 8/1/2018 

Quantum Health is an Equal Opportunity Employer.

This position has been closed and is no longer available.
Quantum Health


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